If you’re planning to or have already booked a professional package please take the time to have a quick look at our terms and conditions. If you have any questions that are not covered here, please get in touch with your query.
Please note that all bookings must be made through the website. If you are having trouble making your booking, feel free to contact the studio and we’ll be more than happy to help you out.
If you need to cancel, then you must contact us at least 3 days before your session. Any cancellations later than this will incur a cancellation fee of 50% of the original package price.
If you cancel less than 24 hours before your session, we will retain 100% of your fee.
All sessions are either morning or afternoon.
Morning sessions run from 9.30am – 1.30pm
Afternoon sessions run from 1.30pm – 5.30pm
If you are running a little late for your session, please let us know and we will do our best to accommodate you. Bear in mind that anything more than 15 minutes will come off your allotted session time.
Free all day parking is available on Vine Street and Albert Street. Paid all day parking is available at the back of 30 Chapel St, Windsor for $7 per day.
Access to the studio
We are located at 19A Chapel Street in Windsor. You can access the studio via the orange door on Vine Street. Come up the stairs to the first floor, where one of our team members will meet you.
The studio is a working environment so we have set a few ground rules to keep everyone safe and happy.
- Please do not touch any of the studio equipment
- Please do not bring snacks unless booked in for a long session
- Please do not leave any rubbish in the studio
- Please keep noise levels down there are offices next door
We ask that you come to the studio alone unless you have booked a team or group session.
Please set your phone to silent and avoid taking any calls during your time in the studio. We find that sessions run much more smoothly if there are non interruptions.
We also ask that you refrain from recording the photographer at work.
While we will take quite a lot of photos at the studio, we will only deliver the number of images as set out in your package details.
We will keep all other images on file for a specific period of time should you require further images in the future.
We may use your image in our studio portfolio, but we will never sell or allow any third party to use your photos.
If you would prefer us not to use your image in our portfolio, please let us know.